Help

How the product works, and how to reach a person.

Common questions

A finding will not let me approve it.

A finding cannot be approved without narrative text. Write the comment first, then approve. This is enforced on the server, because a report cannot be finalized while any finding is unreviewed.

A section I ticked is not showing any findings.

It will appear in the review queue as an empty section with an Add a finding control. Use it to write the section up by hand and attach photos, even if no photo was clustered into it.

I went back to the property and took more photos.

Open the finding they belong to and use Add photos, or add a new finding to the right section. You do not need to regenerate the draft, which would discard work you have already approved.

Can I change the order sections print in?

Yes. Open Report contents and drag a section by its handle. The review queue and the printed report both follow that order.

Someone left the company.

An admin can change their role in Settings. Their approved work and their name on issued reports stay as they were — an issued report is a record and does not change retroactively.