Terms of Service

“We”, “us” and “PixIntel” mean Pix Intel LLC, a New Jersey limited liability company, which operates www.pixintel.net and the PixIntel application. “You” means the inspection company that holds the account, and every person you allow to use it. If you accept these terms on behalf of a company, you confirm you are authorised to bind that company.

The service is offered to businesses for their professional use. It is not offered to consumers, and it is not intended for anyone under 18.

You are responsible for everything done under your account, including by inspectors and staff you invite. Keep credentials to yourself; each person who uses the service should have their own login, because the record of who approved a finding is only meaningful if it names a real person.

Tell us promptly if you believe an account has been used without permission. We may suspend an account if we reasonably believe it is being used unlawfully, or in a way that puts other customers’ data at risk.

You upload photographs from an inspection. The service groups them, reads location and capture time from the files, fills in details it can derive such as the property address and the weather on the day, and suggests wording for each finding drawn from your own past reports. You then review, edit, approve, and issue the report.

The service is a drafting tool. It does not inspect anything, does not decide what is defective, and does not form a professional opinion.

Every inspection report produced with this service is your professional work product, issued under your licence and your name. The suggestions the software offers are a starting point for a qualified inspector to accept, rewrite or reject. They are not findings, not advice, and not a substitute for inspecting the property.

The service is built to keep that order. A finding cannot be approved without narrative text, a report cannot be finalised while any finding is still unreviewed, and where the model is not confident it offers no comment and no condition at all rather than a plausible guess. Those checks are enforced by the software; they are not a matter of discipline. But they cannot judge whether what you approved is correct.

You are responsible for the accuracy, completeness and legality of every report you issue, for meeting the standards of practice and licensing rules that apply to you, and for maintaining whatever professional insurance your work requires.

Suggested wording is generated by statistical models trained on inspection photographs and the comments attached to them. Such models are wrong some of the time, and are wrong in ways that can read fluently. Measured accuracy figures we publish are drawn from held-out test data and describe past performance on that data — they are not a promise about any particular photograph.

Where the service offers to tidy wording you have already written, it edits your text and does not add findings to it. You remain responsible for reading the result before it goes into a report.

Photographs, reports, comments, client details and everything else you put into the service remain yours. We claim no ownership of them.

You give us permission to store, copy, process and display that material for the purpose of operating the service for you — including producing your reports, rendering PDFs, and showing a report to a recipient you have shared it with. That permission lasts as long as we hold the material, and exists so we can run the service; it is not a licence to use your work for anything else.

You confirm that you have the right to upload what you upload, and that doing so does not breach an agreement with your own client.

The service ships with a shared library of inspection wording that every customer can read and reuse, and the suggestions you are offered are drawn from it.

From the version of these terms you accepted, wording from findings your inspectors approved in reports you finalised may be added to that shared library and used to improve the models behind it. Only finalised reports are used; a draft is never taken. This applies to reports finalised after you accepted this version, not to work you completed under earlier terms.

Text is scrubbed before it is added. We remove the client name and property address recorded on the project, the names of anyone recorded as in attendance, the names and email addresses of anyone the report was shared with, and telephone numbers, email addresses and postcodes wherever they appear. Wording that still reads as identifying after that is not added at all.

A shared entry holds the wording, how it is filed, and a numerical representation of the photograph it describes. Other customers see the wording. They do not see the photograph, the property, or which company the entry came from. We record which company it came from, because a company that withdraws its permission needs its entries to be findable.

If you withdraw your permission, we stop adding your material, and we exclude it from later training. Two limits are worth stating plainly rather than leaving you to discover them. Entries already published stop being offered when the models are next rebuilt, which is not immediate. And a model that has already been trained cannot have one company’s material taken back out of it.

We do not sell inspection material, and we do not license it for anyone else’s model training.

We may use aggregate, non-identifying information about how the service performs — such as how often suggestions are accepted — to improve it.

The service can produce a link that lets a recipient — a buyer, an agent, an attorney — read a report you have issued. Anyone holding that link can open the report, so treat it as you would the report itself and send it only to people who should have it.

Recipients are your contacts, not our users. What you tell them about a report, and what you agree with them about it, is between you and them.

When a report is finalised, its wording, its contents and its appearance are frozen as issued. Later edits to your report text or your report template apply to new drafts and do not rewrite a document already in a client’s hands. Corrections are made by issuing a new version, which is recorded as such.

Do not use the service to break the law, to infringe someone else’s rights, or to upload material you have no right to hold. Do not attempt to reach another customer’s data, probe or interfere with the security of the service, or resell access to it as your own product. Do not use it to produce a report that a licensed inspector has not actually reviewed.

Where a paid plan applies, fees, billing period and included seats are those shown when you subscribe. Prices published on the site before a plan is offered to you are indicative and not an offer.

Where the service is currently provided to you without charge, during early access or otherwise, it is provided on the same terms as the rest of this agreement, and being free of charge does not create any additional warranty or commitment on our part. We will tell you before charging you for anything.

We aim to keep the service running and to look after your data, but we do not promise it will be uninterrupted or error-free. We may change, suspend or withdraw features, and will give reasonable notice of a change that materially reduces what the service does for you.

Keep your own copies of reports that matter to you. Exported PDFs are yours and do not depend on us to open.

An issued inspection report is a business record, and the service is built to retain rather than discard: excluded photographs, findings and sections are kept and reversible rather than deleted.

You may ask us to close your account and delete your material. We will do so within 90 days, except where we are required to keep something by law or need it to resolve a dispute already under way. Ordinary backups are overwritten on their own cycle.

We treat the material you upload as confidential and do not sell it or disclose it to anyone except as described in our Privacy Policy.

No system is perfectly secure. We take reasonable measures appropriate to the sensitivity of inspection material, and we will tell you without undue delay if we become aware of a breach affecting your data.

Except as these terms expressly say, the service is provided “as is”. To the fullest extent the law allows, we disclaim all other warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that any suggestion the software produces is accurate, complete or suitable for a particular property or a particular report.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business or lost data, however caused.

To the fullest extent the law allows, our total liability arising out of or relating to the service, on any theory, is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars.

In particular, we are not liable for the contents of an inspection report you issue, for anything a client, buyer, seller or agent does in reliance on one, or for any claim arising from an inspection. That work is yours, performed under your licence, and section 4 explains why.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

You will defend and indemnify us against third-party claims arising from an inspection you performed, a report you issued, material you uploaded that you had no right to upload, or your breach of these terms. We will tell you promptly of any such claim and let you control its defence, and we will not settle it without your agreement.

You may stop using the service and close your account at any time. Where you are on a paid plan, cancelling stops the next renewal; we do not refund a period already paid for unless the law requires it.

We may end this agreement if you materially breach it and do not put the breach right within 30 days of being told, or immediately where the breach is unlawful or endangers other customers.

Before your access ends you may export your reports. Sections 4, 6, 13, 15, 16, 17 and 19 survive the end of this agreement.

This agreement is governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules, and the courts there have exclusive jurisdiction.

Before starting proceedings, please contact us and give us 30 days to resolve the matter. Most disagreements are a misunderstanding about what the software did, and we would rather look at it than litigate it.

We may update these terms. Where a change materially affects your rights we will give reasonable notice before it takes effect — by email or in the product — and continuing to use the service after that date means you accept the change. If you do not, you may close your account.

These terms, with the Privacy Policy, are the entire agreement between us about the service. If any part is held unenforceable, the rest continues to apply. A failure to enforce a term is not a waiver of it. You may not assign this agreement without our consent; we may assign it to a successor to our business.

Notices under these terms, and any legal correspondence: legal@pixintel.net. For help using the product, write to support@pixintel.net instead — it reaches someone faster.